Pearson Smith Realty - Ashburn, Virginia

Shree McNeal

I recently contacted Ben Dominguez after inquiring about a property on a Friday afternoon. He responded promptly, suggesting we speak the next morning (Saturday) and assured me he would do his best to be available, which I found promising.

On Saturday morning, Ben messaged me, stating his availability to assist with any questions throughout the day. I followed up with him on Monday and was pleasantly surprised when he arranged to meet my husband and me the same day to show us the property we were interested in.

When we met in person, the interaction was cordial but unremarkable. While Ben was sufficient in showing us the property, he didn’t come across as the most enthusiastic or engaged realtor. Nonetheless, we expressed our interest in the property, and he outlined the next steps. We decided to apply and informed Ben on Monday afternoon, and he assured us he would follow up with us throughout the process.

However, Tuesday, Wednesday, and Thursday passed without any communication from Ben. By Friday afternoon, frustrated by the lack of updates, I reached out to him. His text response was brief and contained a grammatical error, prompting me to call for clarification.

When I called, Ben informed us that another applicant had been selected. While we understood the competitive nature of the process, his indifferent tone and lack of proactive communication were disappointing. When I asked when he planned to inform us, he casually mentioned he thought the portal would update us and, quite dismissively, added, "Well, I’m telling you now."

Reading other reviews that painted Ben as a top-tier realtor made our lackluster experience even more disheartening. His follow-up was inadequate, and his approach lacked professionalism and courtesy. Despite his offer to show us other properties, his failure to keep us informed and his indifferent attitude left us feeling undervalued and unimportant.

There is certainly something to be said for diplomacy and effective communication, both of which were sorely lacking in our experience with Ben.

Mark Logan

I work with Evelyn because a friend recommended her to me and she was definitely everything and more when it comes to an amazing agent. She was very attentive and definitely told you the truth on weather a property would be a good home or if there are more problems than it's worth. I would 1000% recommend her to anyone looking for an honest, hard working agent

Diane & Sean C

Leigh-Anne Vaughn is our Realtor of choice. Her knowledge professionalism, communication and advice has been nothing less than spectacular. She definitely takes care of you from start to finish and beyond! She helped us sell our home in Clifton, VA and helped us to purchase a new home in another state by connecting with a local realtor. Her network and referral skills are extremely valuable. Cannot say enough about her and have recommended her to our friends and family! Thank you Leigh-Ann and Pearson Smith Realty!

Justin Archer

We worked with Kerry Shannon from this office and she is truly a top-notch realtor! After my wife and I retired from the Air Force, we set out to find the perfect place for us to settle in. Our home search had been ongoing for about 2 years because we had some very specific things in mind. That search finally came to an end when we were connected with Kerry via Redfin. She reached out promptly and we were viewing homes that same week! She was very attentive, detailed, polite, caring, professional, and honest!! We always felt like she was fighting to get us exactly what we wanted and in the end, that’s exactly what she did! Kerry went well above and far beyond our expectations in helping us to find our little slice of heaven. She turned out to be more than just a great realtor, we felt like we also gained a friend. I would gladly recommend her to my children when it’s time for them to find homes of their own! Thank you, Kerry!!

Justin and Jennifer Archer

Libby Wojcik

Michelle Baker is awesome!! She helped us find the perfect home within budget. I love her honesty and how easy she made the process for us. 10 out of 10 - highly recommend!!!

Ryan Roman

Doesn’t answer phone, called on multiple days and did not respond. Finally got ahold of someone and they referred me to another person. Never got back to me about the house of interest

Brittany Kervin

This company will rip you off, insult you, waste your time, money and energy. The unprofessional culture will never go away, as Mr. Pearson himself perpetuates it. Take your business elsewhere. They will literally let you live in an unsafe home even if you have an infant and refuse to perform required maintenance. Shame on you, Pearson Smith.

It’s A Wonderful Life

With great appreciation, I commend Sara Carter and her team for exhibiting outstanding work as the property manager. They have demonstrated an exceptional level of dedication, professionalism, and proficiency in carrying out their responsibilities. As a result, I offer my wholehearted endorsement of her remarkable performance.