Group 1 Automotive - Houston, Texas

Reynaldo Torres

E tenido la peor experiencia de mi vida al comprar un auto a group1 Toyota nor austin pero más caótico aún es realizar una cancelación es en general la peor pesadilla que puede vivir un comprador

Griselda Cruz

exelecte imprescindible para localizar todo lo k buscamos

Barb Lud

Just Lie & Lie again. Run from all these dealerships they have no structure, no ethics, from top to the sales guys. I am coming up there to find out where my down payment went on my car !! Just a letter with the interest rate higher then agreed to, just a balance due $4,000 over even after my $5,000 down payment. Please stay away from Group 1 Automotive this is unbelievable terrible experience.

Mitchell Speaks

They are a scam they will send you the wrong part and ask you to pay for shipping out of your refund none of the paperwork matches up to the OEM.
Any discrepancies with these orders please report it. all complaints to BBB as well. Guy on the phone will try to over talk you or bully but that ain't happening. on the phone states he cannot confirm whether it is the right part or not because he is not a mechanic they just pull the order. so if I tell you you sent me the passenger side you should do a free return due to your incompetent order pullers. I took the seat out and knowing recognizing that you sent me passenger side receptacle. I ordered driver side receptacle. Wheather i am a Tech or not it is clear that both part #'s Do not match.
I really hope this type of negligence shuts this whole company down. They do not know what they're doing.
Read reviews it clearly shows that they do not know how to pull the right parts and then they send Parts without QC.
To the guy that act tough over the phone you're more than welcome to call and talk business like a real man and correct it..
My Texas blood runs Deep.

Munjid Yousif

Worst company to purchase any car from especially Mercedes Benz of Hilton Head.
I am client and so is my wife this is the last time I will ever buy or even consider buying any car from outrageous customer service including bad and full of lies personal.
They drove my car two hundred miles and they denied that the car had a major problem while an employee within said they had to take apart all the engine also they will not encourage Mercedes Benz financial to buy back the nor even order you a new one I spent $14k to drive the vehicle for two months.
I will not recommend this company and there nation wide dealerships of all cars be aware of what they do to you.

Garrett Holloway

Absolute scam, called for months no answer. Emailed no answer. Then when someone does answer they don't even have my information on file?!?!? They didn't have Any record of me or my wife, this place is a total and complete scam and waste of money. DO NOT USE THIS COMPANY!

Update on the review. Someone answered they blew me off again. Then I called the number on the response to my review. She blew me off. This company is an absolute joke. Caution to anyone and everyone who goes to world ford and purchases a service contract from group 1 auto.

Kyle

Cancelled my Extended Warranty and confirmed they received the over $2000 from Ford and they will not refund it to me, I also had to Submit another cancellation request through them as well even though it was already cancelled, the ford dealership has also emailed them multiple times and after 4 months I have still not received anything, and they do not answer phone calls or reply to emails. I would avoid this company at all cost.

Semaj James

I went to Rivertown ford a year ago and my truck was misdiagnosed. Also my family and I was treated unfairly. They called us poor and racial slurs. Told us to get the F off the lot. I’ve contacted group 1 abd was directed to Mr Lyon Steeves. Every time I speak with someone I don’t hear anything back. That’s my reasoning for the 1 star.