Actual Roofing -

Christopher Baisa

My Husband and recently bought a new home in Pasadena and we had our house re-roofed by Actual roofing. We worked directly with Francisco Loya, the owner, throughout the entire process. It was a VERY BAD experience. Francisco was rarely at the job site and the workers were largely left on their own and they spoke little English and they rotated often. My impression is that Francisco has been doing this work too long (35 years) and he is pretty much an absent owner who delegates the work. To save time, these are the bullet points on the issues we experienced:

In the end, the Actual Roofing invoice for our small 1700 sq. ft home was a whopping $35,000
What was to be a one-week roofing job, wound up take three weeks to complete.
the dark bronze gutter downspouts were installed crooked, scratched and with white screws used on their face.
They removed the original metal flashing on the roofs valleys and instead used heavily layered roofing shingles in the deep “valleys”of the roof at several angles that looked VERY sloppy and showed large lumps where all the layers met. The roof had to be removed in the valley areas and the metal roof flashing was reinstalled.
One of the workers had put a foot through the ceiling in the stairwell and left a huge hole ceiling and left the broken drywall on the stairs. We found this on our own, No one bothered telling us this happened or made any attempt to repair it.
The crew killed a newly planted lemon tree (and hid the small dead tree) and damaged many other plants and shrubs.
Most text messages to Francisco went unanswered and emails ignored. In the end he stopped answering our calls.
One night there was a rain storm at 3am. Francisco did not check the weather. He left parts of the house roof open and the garage was only covered with OSB board. The garage was flooded and there was about $1,000 in damaged items in the garage and ruining the drywall ceiling. Additionally, we found that Francisco had his crew quickly covered the soaking wet garage roof with the weather proof membrane, thus trapping the moisture in the garage. When we arrived at the house he said the roof was dry and he could finish the roof on the garage. Upon our inspection, the roof was soaking wet under the membrane and he had to remove the entire garage roof and let the garage and OSB board dry 2 days.
Upon completion of the house roof, we found 2 downspouts (where originally placed) had simply not been reinstalled. This left corners of the roof with NO downspouts where water would have just run off the roof onto the side of the house.
When airing our frustration with Francisco at a meeting, he openly laughed at us to our faces.

The only good thing I can say, is that Francisco fixed all the MANY problems when we asked him to. In the end I got a decent looking roof (fingers crossed it doesn’t leak), but it wound up being VERY expensive and took three weeks of my full attention and daily persistence to get it that way. It was a very long, stressful and disruptive process. I would absolutely NOT recommend Actual Roofing.

Judith Parker

The owner is knowledgeable and very professional. He was willing to show me samples (others I interviewed didn't want to bother) and answered all my questions. The crew was dependable and efficient. And there were no hidden costs or unexpected uncharges. I would use them again and I highly recommend this company.

Jay Brara

Stay away! Doesn't keep his word, completely untrustworthy.

Sam Davis

Scam, don't bother